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Move files by USB. Unlock your Android device. With a USB cable, connect your device to your computer. On your device, tap the 'Charging this device via USB' notification. Under 'Use USB for,' select File Transfer. A file transfer window will open on your computer. Use it to drag files.
When you're done, eject your device from Windows. Unplug the USB cable. Troubleshoot moving files by USB. Troubleshoot your computer.
Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer. Troubleshoot your Android device. Update your Android version. Restart your device. On most phones, press the Power button for about 30 seconds, until your device restarts.
Troubleshoot your USB connections. Try a different USB cable. Not all USB cables can transfer files. To test the USB port on your device, connect your device to a different computer. To test the USB port on your computer, connect a different device to your computer.
Your computer must be using Mac OS X 10.5 and up. Your Android device must be using Android 3.0 and up.
Move files by USB. Download and install on your computer.
Open Android File Transfer. The next time that you connect your device, it opens automatically. Unlock your Android device. With a USB cable, connect your device to your computer. On your device, tap the 'Charging this device via USB' notification. Under 'Use USB for,' select File Transfer.
An Android File Transfer window will open on your computer. Use it to drag files. When you’re done, unplug the USB cable. Troubleshoot moving files by USB.
Troubleshoot your computer. Check that your computer is using Mac OS X 10.5 and up. Check that your computer has installed and open.
Restart your computer. Troubleshoot your Android device. Update your Android version. Restart your device. On most phones, press the Power button for about 30 seconds, until your device restarts.
Troubleshoot your USB connections. Try a different USB cable.
Not all USB cables can transfer files. To test the USB port on your device, connect your device to a different computer. To test the USB port on your computer, connect a different device to your computer.